MiWay, Mississauga's public transit provider, has shown notable improvements in its services as highlighted in its latest Report to the Community. The report revealed a decrease in instances of overcrowded buses and closed doors from 11,717 in 2023 to 8,929 in 2024. This improvement was complemented by a reduction in customer complaints, an increase in on-time performance to 72%, and fewer collisions involving MiWay buses. Moreover, MiWay reported a growth in ridership to 58.3 million boardings in 2024, up from 55 million in the previous year. The revenue also saw an upward trend, rising from $95.5 million in 2023 to $107.4 million in 2024. These positive outcomes were attributed to the enhanced public feedback mechanisms and the commitment to address riders' concerns. The City of Mississauga's council played a crucial role in the success of MiWay by providing increased funding to maintain and enhance the transit service. This financial boost allowed MiWay to introduce more frequent services on busy routes, additional off-peak services, new express services, and route extensions to improve travel times. The initiative to include 10 hydrogen fuel cell electric buses in the public transit fleet by early 2026 demonstrates Mississauga's progressive approach towards sustainable transportation. MiWay's dedication to improving customer service, enhancing safety measures, and expanding service offerings reflects a positive trajectory for public transit in Mississauga, making it a notable success story in the realm of municipal transit services.